What Are Managed IT Services?
First of all, what are Managed IT Services? Think of it as having a tech buddy in your corner, 24/7. It’s like having a friend (who’s a tech expert) to take care of all the technological needs within your business. This includes everything from making sure your network doesn’t crash during an important meeting to keeping cybersecurity threats at bay. In a nutshell, it simply means handing over the reins of the tech side of your business to the experts, ensuring precision and proactivity at all times.
Why Are Managed IT Services So Crucial?
No matter what industry your business operates in, maintaining your tech systems is critical. Ensuring that all your IT systems function without glitches means that your businesses can operate more efficiently. And, rather than fighting IT fires as they arise, our Managed IT Services can proactively monitor and address potential risks, ensuring they’re resolved before they escalate.
Yet, for many businesses, maintaining an entire in-house IT department can be costly. Outsourcing your IT managed services can often lead to better services at a fraction of the cost, especially for small to medium enterprises. The world of IT is ever-evolving. Managed IT services ensure that businesses always have access to the latest technological solutions and security protocols.
Here’s how our Managed IT Services can help you.
Enhanced Security
Grassroots IT employ advanced security measures to ensure that our clients’ IT infrastructure remains impervious to threats. We can provide robust protection against potential cyber threats using the latest security solutions.
Round-The-Clock Maintenance
Through regular monitoring and maintenance, potential issues in your network can be identified and rectified before they escalate, ensuring continuous operations of your business.
On-Demand Expertise
Imagine having the expertise of a seasoned IT company on call, 24/7. Grassroots IT comes with a reservoir of knowledge, ensuring that every aspect of your business’s IT is handled with expertise.
Why Choose Grassroots IT?
In our tech-driven world, Managed IT isn’t just a luxury; it’s an essential service, helping you navigate the ever-evolving tech maze with ease.
By engaging seasoned IT professionals like Grassroots IT, businesses can free themselves from the intricate and often overwhelming world of IT, letting them focus on their day-to-day business functions.
Today, the right technology strategy can be the difference between leading the market or falling behind. Managed IT services ensure businesses always stay a step ahead. They don’t just keep things running; they help you push forward and achieve your goals faster than ever.
Here’s what makes us stand out amongst a sea of other IT specialists.
The Grassroots IT Difference
With Grassroots IT as your IT Support provider, you’ll benefit from:
Dedicated Account Manager
Receive a dedicated Account Manager who will understand your needs and offer ongoing and seamless service.
Direct Access To Solution Specialists
Need specialist advice? Tap into our expert guidance instantly with specialists who are trained to help resolve your urgent IT issues either remotely or in person.
Annual Strategy Review & Roadmap
Your IT strategy should be refined regularly according to your changing business goals. Annual reviews hone your tech strategy for success.
Quarterly Alignment Reviews
Regular quarterly check-ins make sure we are aligned with your goals as they evolve. In these reviews, we can make the necessary tweaks to keep your business on track.
Monthly Performance Reporting
The latest insights into your IT performance can empower key decision-makers within your business to make the right decisions when they need to.
Extended Helpdesk Hours
Need support? Our dedicated IT Help Desk is available even beyond business hours, providing our clients peace of mind.
24x7 Support
We offer round-the-clock tech support through our IT service desk to offer you and your team assistance at any hour of the day or night.
Australia-Wide Onsite Support
Our IT Support staff are located all across Australia, to ensure we can assist you whenever and wherever you need us.
Dedicated Onboarding Team
We believe that a strong partnership should be defined from the very beginning, which is why we offer you a specialised team to assist with onboarding.
Frequently Asked Questions
Do I need Managed IT even if I have a small business?
Definitely. The size of your business doesn’t determine the complexity or importance of your tech needs. In fact, small businesses can benefit immensely from the expertise and resources that managed IT services bring, often at a fraction of the cost of having an in-house team.
I already have an in-house team or Managed IT service provider. How do I transition to your Managed IT services?
Grassroots IT will guide you through a smooth transition process, ensuring minimal disruption to your business operations. We’ll ensure that your IT services continue uninterrupted. We have specialised Onboarding Teams that are trained to assist our clients in transitioning, so we can streamline this process for your staff as much as possible. If you have any other questions, don’t hesitate to reach out to our team.
Will I have a say in decisions related to my IT infrastructure?
Of course. While the Managed IT team brings their expertise to the table, all final decisions about your business’s tech infrastructure and strategy will be yours. We will also conduct regular reviews to ensure that we can continue to align with your business goals and requirements as they evolve.
Where is your helpdesk located?
Our helpdesk is based in Brisbane, providing local IT support to Australian businesses. When you contact us, you’ll speak directly with our Brisbane-based IT experts.
What are your support hours, and how can we contact the helpdesk?
Our IT support operates from 6am to 6pm AEST, with emergency after-hours support available for urgent issues. You can contact us via phone, email, or our secure web portal- whichever is most convenient for your team.
What are your target response times for IT support requests?
We prioritise support requests on a scale from 1 to 4 based on business impact:
- Priority 1: Immediate response.
- Priority 2: Resolved within the same business day.
- Priority 3 & 4: Addressed in sequence according to urgency.
This ensures we resolve the most critical issues promptly while maintaining efficient operations for your business.
Can all our staff contact the helpdesk directly?
Yes, all your staff can contact our helpdesk directly for faster resolutions. Alternatively, some businesses appoint an internal IT champion as the primary contact. We’re flexible and happy to work with the structure that suits your organisation best.
How do we escalate urgent IT issues?
For urgent issues, use our dedicated priority phone line or email escalations@grassrootsit.com.au. Our team is trained to recognise and respond to escalations promptly, ensuring critical concerns receive immediate attention.
What’s involved in the onboarding process, and how long does it take?
Our onboarding process typically takes 1–4 weeks, depending on the complexity of your IT environment. Steps include:
- Documenting systems and creating tailored Standard Operating Procedures (SOPs).
- Deploying security and management software.
- Introducing your team to our helpdesk.
This comprehensive approach ensures your IT systems are fully prepared for seamless support.
How quickly can you start supporting our systems?
We can start providing IT support within 24 hours if required. However, to ensure optimal service, we recommend completing the onboarding process first. This allows us to gain an in-depth understanding of your systems for more effective support.
How do you help improve and develop our IT systems?
We take a proactive approach with regular IT strategy sessions (monthly or quarterly) to review your technology roadmap and upcoming needs. Additionally, we host educational webinars to keep your team informed about the latest technology trends and best practices.
What reporting do you provide?
We provide monthly reports that summarise all support activity, offering complete visibility into your IT operations. During regular meetings (monthly or quarterly), we review these reports, identify trends, and explore opportunities for improvement.
What cybersecurity services are included in Managed IT Support?
Our Managed IT Support includes essential cybersecurity measures, such as:
- Endpoint security software to protect your devices.
- Firewall management to secure your network.
- Backup management to safeguard your data.
Advanced cybersecurity services are also available for businesses requiring enhanced protection.
