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Our Story

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Our History

Grassroots IT was founded by Ben and Annie Love, back in 2005. After an extensive career spanning the diverse realms of IT, from software development and IT sales to website development, systems administration, network management, and IT management, Ben, alongside his wife Annie, embarked on a mission to empower businesses through technology and help them pave the way for growth and ongoing success.

Today, Grassroots IT stands as a testament to this vision. We have built an expert team of dedicated professionals. Each team member shares an unwavering commitment to learning, evolving, and ultimately helping clients with tailored IT solutions. Over the years, Grassroots IT has fostered deep-rooted relationships with clients, establishing itself as a reliable partner for their technological journeys. This success is also reflected by an impressive staff retention rate.

Our extensive IT expertise stems from our experience in collaborating with diverse clients across different industries and organisational levels. However, our strength comes from recognising the strength of technology as an empowerment tool. We understand the impact that strategic technological integration and partnerships can have on our clients’ success stories.

To us, Grassroots IT is more than just a company; it’s a fusion of passion, expertise, and a genuine desire to see businesses thrive through technology.

Why Choose Us

Proven Solutions

At Grassroots IT, we’re committed to excellence. We collaborate with industry giants like Microsoft and Sophos to bring you tried-and-tested solutions for reliable ongoing performance. These partnerships support our goal of delivering efficient and cutting-edge technology that can help your business thrive. With a focus on proven solutions, we ensure that your technology investments yield tangible results, offering you a robust foundation for sustainable growth. Our ongoing IT solutions mean that we can continuously adapt to your evolving tech needs by providing ongoing support and ensuring that your business stays ahead of the ever-changing technological landscape.

Collaborative Partnerships

True success is born out of collaboration. We don’t just offer IT services; we build long-lasting partnerships. Our commitment to forging lasting relationships is about understanding your business at its core, aligning your IT strategy with your business goals, and working together to achieve success for you. This collaborative ethos fosters a supportive ecosystem. When you choose us, you’re gaining a dedicated Account Manager and direct access to our Solution Specialists. We’re invested in your journey from beginning to end; because when you succeed, so do we.

Fast, Friendly, Effective Service

We’re not just an IT service provider. We work as an extension of your team, taking the time to truly understand the core challenges you’re facing. At Grassroots IT, it’s not just about fixing a problem temporarily – it’s about working closely with you to craft a tailored solution. Our outstanding 99% Customer Satisfaction (CSAT) rate stands as irrefutable proof of our dedication to you. Our extended support hours mean we’re here whenever you need us, ensuring minimal disruptions to your operations. We believe in continuous growth, which is why we invest in ongoing professional development for our local Brisbane-based team.

Our Mission

We help teams thrive with proven technology solutions

Our Values

Incredible Client Experience

We aim to provide clients with exceptional experiences at every touchpoint. From personalised solutions to attentive support, we’ll ensure that we always exceed your expectations.

Masters Of Our Craft

At Grassroots IT, we’re experts in our field. Our commitment to mastering the intricacies of technology empowers us to offer you the finest solutions and insights. We’re constantly improving with ongoing professional development and training.

Team Players

Collaboration lies at the core of what we do. We leave our differences at the door and work as a seamless extension of our clients’ teams. In the office, we’re all on the same team and have a shared goal; to offer holistic solutions for our clients.

Continuous Improvement

We can always be better and find ways to help our clients improve. We're committed to constant learning, growth, and enhancing our services. This ensures that we continually deliver even greater value to our clients and keep generating the best possible results. As we grow, we want our clients to continuously evolve with us.

Community Impact

How We Help Within Our Community

AEIOU Foundation

The AEIOU Foundation supports children with autism, specifically working to support families with early intervention therapy, support, and education. This cause is close to our hearts and we’re committed to making a meaningful impact in the lives of these remarkable children and their families.

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Hands Across The Water

Hands Across The Water is an organisation that supports disadvantaged children and communities in Thailand. We’re proud to support our friends at Hands Across The Water whenever we can, whether it means helping out with fundraising, raising awareness for this important cause, or even riding 800km across Thailand.

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Brisbane Writers Festival

Brisbane Writers Festival connects people all across the country by sharing stories and ideas and celebrating local writers. Creativity, culture, and connectivity play a vital role in shaping a vibrant community and driving fresh initiatives. We’re proud to support the Brisbane Writers Festival and encourage the growth of culture within our community.

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What Our Clients Say

Grassroots IT has become a great partner for Northrop. Grassroots IT’s pragmatic advice and recommendations ensures we are getting solutions that are right for our business. They are an engaged team that are invested in our business’ success.

Justin Davies

Chief Operating Officer, Northrop

Grassroots IT have an interest in our business, and they take the time to understand our strategy. They then implement accordingly with the end goal in mind.

George Blake

IT & Systems Manager, Westside Corporation

Grassroots IT has exceeded our expectations with their prompt professional service, and their proactive approach to identifying our future needs. Grassroots IT is much more than an external service provider: they have quietly become a vital part of the Churchill team.

Randall Smith

CEO, Churchill Education

I have worked with many outsourced service providers over my career and without exception the Grassroots IT team are in a different league. They are an asset and a perfect fit into my team. Grassroots IT provide me exceptional value managed services, provisioned by a team of dedicated hardworking staff – staff who I trust and whose effort continues to improve and impress.

Craig O'Connor

IT Manager, Darwin Port

Grassroots IT has been our IT provider since the start-up of AEIOU and has supported us throughout our growth over the past fourteen years. They have always been very responsive to support provision and in providing IT solutions across our many geographic locations. Grassroots IT has been an integral part of our evolution and growth and at the same time have been loyal supporters of the Foundation.

Alan Smith

Chief Executive Officer, AEIOU Foundation

Grassroots IT has greatly assisted our business with their reliable, efficient and seamless support. Before we engaged Grassroots IT, our IT system and support caused us many headaches and took up so much of our time and focus . Grassroots IT has changed and improved our IT system at Vital Chemical by making it well maintained and managed function so as we can direct our energy back to our business.

Letiscia Xavier

Director, Vital Chemical

Service was quick and my person made it very easy to accomplish the result as completed. Lovely manners and polite demeaner. Thank you.

Deanna Sligo

I have always found Grassroots IT technicians, especially Ben, Annie and Nick, to be professional, responsive and trustworthy. Most important to me, they possess excellent communication skills and can address my many questions with kindness, patience and wisdom. Can not recommend this company highly enough!

Kim Rooney

Our IT side of the business is handled by Grassroots IT. Very professional and friendly. Always pleasant to deal with.

Mithila Wanigathunge

Grassroots IT have been our IT managers for over 9 years. The team are dedicated, friendly, helpful and can speak in non-techie language if need be. I've never been made to feel that I asked a "silly" question (although I'm sure I have) Their service is outstanding, I have no hesitation recommending them.

Christine Rea

Ben and the team at Grassroots have always delivered what they promised and more importantly explained any issues in non tech language that described the problem and various solutions Their response times have always been good and if something was delayed (usually by other suppliers) they advised us asap..

Ken Madsen

This company has always cared - and communicated, and treated me respectfully.

Sheila Levine

Blogs

IT Management

Common Cloud Migration Pitfalls (And How to Avoid Them)

Moving to the cloud promises better efficiency, scalability, and cost savings – yet for growing businesses, the transition isn’t always smooth sailing. Many businesses reach this point because their current systems are becoming expensive and difficult to maintain. Server replacements, software updates, and constant maintenance drain both time and money. Cloud migration offers a way...

Our Story

Our History

Why Choose Us

Proven Solutions

Collaborative Partnerships

Fast, Friendly, Effective Service

Our Mission

Our Values

Community Impact

Industry Expertise